Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

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Arizona PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

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Issue updates

News Release | U.S.PIRG Education Fund | Consumer Protection, Make VW Pay

Leading Groups Send Criteria for Evaluating VW Settlement

Four leading consumer, environmental, and public health organizations wrote an open letter in advance of the April 21st deadline set by U.S. District Judge Charles R. Breyer for a proposal that deals with Volkswagen’s emission scandal.

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Blog Post | Public Health, Food

Colonel-quality chicken | Anya Vanecek

Last week, KFC announced a "Re-Colonelzation" of its recipes and cooking techniques. But in their effort to improve quality, they missed an important ingredient: a commitment to help protect public health.

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Video Blog | Consumer Protection

John Oliver Takes Aim At Credit Reports In 'Last Week Tonight'

Last Week Tonight with John Oliver explained how credit reports play a surprisingly large role in our lives, but even more surprising is how often they contain critical mistakes. John Oliver helps credit bureaus see why this is a problem – and that Judy still hasn’t been able to resolve her mixed up identity.

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Blog Post | Public Health, Food

President's New Budget Proposal Good on Antibiotics | Bill Wenzel

From where I sit, there’s a lot to like in the President’s budget.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Annual Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on store shelves, according to the PIRG’s 28th annual Trouble in Toyland report. The survey of hazardous toys found that despite recent progress, consumers must still be wary when shopping this holiday season.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Report Analyzes Complaints About Credit Bureaus

According to new analysis from the Arizona PIRG Education Fund, thousands of consumers with errors on their credit reports are getting relief through the Consumer Financial Protection Bureau (CFPB). The report also found that credit reporting agencies vary widely in how they respond to consumer complaints: Equifax responded to over half with relief, while Experian responded with relief to only 5 percent.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Foodborne Illness Racks up $22 million in Economic Costs in 2012 and 2013

According to a new study by the Arizona PIRG Education Fund, the Food and Drug Administration (FDA) delays in implementing the 2011 Food Safety Modernization Act have put lives at risk at a cost of $1,363,353 in Arizona. Contaminated food makes 48 million Americans sick every year.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Report Identifies Most Troublesome Private Lenders to Students

Thousands of American students are using the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database to settle disputes about private student loans, according to a new report from the Arizona PIRG Education Fund.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Arizona PIRG Education Fund Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks, according to a new report from the Arizona PIRG Education Fund. The report highlights banks that generated the most complaints through their various banking services in each state.

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Report | Arizona PIRG | Consumer Protection

Total Recall

The year 2007 was called the year of the recall. But in 2008, recalls are up, according to Consumer Product Safety Commission (CPSC) data.

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Report | Arizona PIRG Education Fund | Consumer Protection

The Campus Credit Card Trap

This study is an in-person survey of a diverse sample of over 1500 students, primarily single undergraduates, at 40 large and small schools and universities in 14 states around the country conducted between October 2007 and February 2008. It analyzes how students pay for their education, how many use and how they use their credit cards and, finally, their attitudes toward credit card marketing on campus and whether or not they support principles to rein in credit card marketing on campus.

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Report | Arizona PIRG Education Fund | Consumer Protection

Mixed Signals

One year from now 22 million Americans who rely on free over-the-air analog broadcasting will be at risk of losing access to TV. On February 17, 2009, analog televisions that receive over-the-air signals will go dark, unless they are retrofitted with digital converter boxes.

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Report | Arizona PIRG | Consumer Protection

Trouble in Toyland 2007

Hazardous toys are still sold in stores across the country, according to the 22nd annual toy safety survey released today by the Arizona Public Interest Research Group (Arizona PIRG).

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Report | Arizona PIRG Education Fund | Consumer Protection

Trouble in Toyland 2006

According to the most recent data from the Consumer Product Safety Commission (CPSC), almost 73,000 children under the age of five were treated in emergency rooms for toy-related injuries in 2005. Twenty children died from toy-related injuries last year.

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Blog Post | Public Health, Consumer Protection

“What you don’t have can’t leak:” A political play in three acts | Carli Jensen

The scene: Washington, D.C. The cast of characters: the President, Environmental Protection Agency head Gina McCarthy, the chemical industry, communities, and advocacy groups across the nation.

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Blog Post | Public Health, Food

Who Flipped the Antibiotics Script? | Steve Blackledge

The "cold-blooded capitalists" have made strides for public health, while the "heavy-handed government" sit on those hands. Consumer power is changing the antibiotics script.

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Blog Post | Consumer Protection

CFPB Adds Consumer Stories to Public Complaint Database | Ed Mierzwinski

Yesterday, the CFPB took a step to make its excellent public database of consumer complaints even better, by adding complaint narratives (stories), but only with the consumer's consent. It's a step we've long urged. It will enrich our research into the marketplace, help consumers make choices and help good-actor firms avoid bad practices by others.

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Blog Post | Consumer Protection

As House Holds Oversight Hearing, 340 Groups Call For Defense of CFPB | Ed Mierzwinski

Yesterday, Consumer Financial Protection Bureau Director Richard Cordray presented the CFPB's sixth semi-annual report to the House Financial Services Committee, whose majority members have been harsh critics of the successful consumer agency. Americans for Financial Reform, joined by the state PIRGs and a total of 340 national, state and local groups, sent Congress a letter explaining why the idea of the CFPB needs no defense, only more defenders.

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Blog Post | Consumer Protection

President Issues Privacy Platform | Ed Mierzwinski

Today the President announced support for a variety of privacy protections, most of which are laudable. However, it remains our view that Congressional consideration of a "uniform national breach notification standard" is unnecessary and, worse, will give powerful special interests an opportunity to use the proposal as a Trojan Horse to enact sweeping preemptive limits on state privacy protections.

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