Protecting Consumers

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR THE PUBLIC

Arizona PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For years, the state PIRGs’ Trouble In Toyland report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. To date, our report has led to at least 150 recalls and other actions to get dangerous toys off store shelves. Click the link to read our report.

BIGGER BANKS BIGGER FEES

In April, the state PIRGs released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all.  We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Issue updates

News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona PIRG Education Fund’s Annual Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to the Arizona PIRG Education Fund’s annual Trouble in Toyland report. The report reveals the results of laboratory testing on toys for toxic chemicals, including lead, chromium and phthalates, all of which can have serious, adverse health impacts on a child’s development. The survey also found examples of small toys that pose a choking hazard, extremely loud toys that threaten children’s hearing, and powerful toy magnets that can cause serious injury if swallowed.

> Keep Reading
Report | Arizona PIRG Education Fund | Consumer Protection

Trouble in Toyland 2014

Among the toys surveyed this year, we found numerous choking hazards and five toys with concentrations of toxics exceeding federal standards. In addition to reporting on potentially hazardous products found in stores in 2014, this installment of the report describes the potential hazards in toys and children’s products.

> Keep Reading
Blog Post | Consumer Protection

The CFPB at Three: A Child Prodigy | Ed Mierzwinski

The Consumer Financial Protection Bureau (CFPB) turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult? The answer is no, not yet. The CFPB is still growing and developing and adding programs and projects. The CFPB is, however, at three years old, certainly a child prodigy. Despite overwhelming public support, however, powerful special interests continue to attack it. Yet, the idea of the CFPB needs no defense, only more defenders.

> Keep Reading
Blog Post | Consumer Protection

FTC Sues Alleged Corporate Wrongdoers Amazon & T-Mobile | Diane E. Brown

In the last few days, the U.S. Federal Trade Commission (FTC) has filed lawsuits against the wireless company T-Mobile over cramming of "hundreds of millions of dollars" in junk charges on phone bills and the web seller Amazon over "millions of dollars in unauthorized in-app charges incurred by children." What's interesting is not that the companies are alleged to have broken the law, it's that they've refused to settle and forced the FTC into court.

> Keep Reading
Blog Post | Consumer Protection

The End of Net Neutrality As We Know It? | Diane E. Brown

On Thursday, the U.S. Federal Communications Commission (FCC) meets to propose new rules "to protect and promote the open Internet." It has no choice because a U.S. appellate court threw out parts of its current rules in a January decision favoring the telephone company Verizon. The decision did not eliminate FCC authority to regulate the Internet, but it did make it more complicated.

> Keep Reading

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News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona PIRG Education Fund’s Annual Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to the Arizona PIRG Education Fund’s annual Trouble in Toyland report. The report reveals the results of laboratory testing on toys for toxic chemicals, including lead, chromium and phthalates, all of which can have serious, adverse health impacts on a child’s development. The survey also found examples of small toys that pose a choking hazard, extremely loud toys that threaten children’s hearing, and powerful toy magnets that can cause serious injury if swallowed.

> Keep Reading
News Release | Arizona PIRG Education Fund | Consumer Protection

Consumer Group Releases New Report Analyzing Five Years of Air Passenger Complaints

Spirit generates the most complaints among major airlines for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

> Keep Reading
News Release | Arizona PIRG Education Fund | Consumer Protection

SURVEY SHOWS STUDENTS OPTING OUT OF BUYING TEXTBOOKS

A survey released by the Arizona PIRG Education Fund shows that 65 percent of student consumers have opted out of buying a college textbook due to its high price, and nearly half say that textbook costs can dictate whether they take a course.

> Keep Reading
News Release | Arizona PIRG Education Fund | Consumer Protection

SURVEY SHOWS STUDENTS OPTING OUT OF BUYING TEXTBOOKS

A survey released by the Arizona PIRG Education Fund shows that 65 percent of student consumers have opted out of buying a college textbook due to its high price, and nearly half say that textbook costs can dictate whether they take a course.

> Keep Reading
News Release | Arizona PIRG Education Fund | Consumer Protection

Groups Offer Consumer Tips After Target Data Breach

In light of the recent news about Target’s data security breach, the National Consumer Law Center, Consumer Action, and the Arizona PIRG Education Fund offer tips for consumers.

> Keep Reading

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Keeping Our Families Safe From Dangerous Products

Those who violate product safety laws will face stiff fines and penalties, and hazardous products will be removed from store shelves more quickly, under a landmark law championed by Arizona PIRG.

> Keep Reading

Saving Money By Saving Energy

Consumers and businesses in Arizona will save an estimated $680 million on their energy bills after Arizona PIRG-backed legislation that sets minimum energy-efficiency standards on 12 appliances was signed into law. This legislation will also help reduce water consumption by more than 15 billion gallons.

> Keep Reading
Report | Arizona PIRG Education Fund | Consumer Protection

Trouble in Toyland 2014

Among the toys surveyed this year, we found numerous choking hazards and five toys with concentrations of toxics exceeding federal standards. In addition to reporting on potentially hazardous products found in stores in 2014, this installment of the report describes the potential hazards in toys and children’s products.

> Keep Reading
Report | Arizona PIRG Education Fund | Consumer Protection

The Unfriendly Skies: Five Years of Airline Passenger Complaints to the DOT

Consolidation in the airline industry, along with pressures created by new security rules and the recent high cost of aviation gasoline, has changed the way we fly. It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they do have a number of new rights as well as a right to complain, both to the airline and to the government.

> Keep Reading
Report | Arizona PIRG Education Fund | Consumer Protection

Fixing the Broken Textbook Market

The cost of college textbooks has skyrocketed in recent years. To students and families already struggling to afford high tuition and fees, an additional $1,200 per year on books and supplies can be the breaking point.

> Keep Reading
Report | Arizona PIRG Education Fund | Consumer Protection

Fixing the Broken Textbook Market

The cost of college textbooks has skyrocketed in recent years. To students and families already struggling to afford high tuition and fees, an additional $1,200 per year on books and supplies can be the breaking point.

> Keep Reading
Report | Arizona PIRG Education Fund | Consumer Protection

Trouble in Toyland

The 2013 Trouble in Toyland report is the 28th annual PIRG survey of toy safety. In this report, the Arizona PIRG Education Fund provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

> Keep Reading

Pages

Blog Post | Consumer Protection

The CFPB at Three: A Child Prodigy | Ed Mierzwinski

The Consumer Financial Protection Bureau (CFPB) turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult? The answer is no, not yet. The CFPB is still growing and developing and adding programs and projects. The CFPB is, however, at three years old, certainly a child prodigy. Despite overwhelming public support, however, powerful special interests continue to attack it. Yet, the idea of the CFPB needs no defense, only more defenders.

> Keep Reading
Blog Post | Consumer Protection

FTC Sues Alleged Corporate Wrongdoers Amazon & T-Mobile | Diane E. Brown

In the last few days, the U.S. Federal Trade Commission (FTC) has filed lawsuits against the wireless company T-Mobile over cramming of "hundreds of millions of dollars" in junk charges on phone bills and the web seller Amazon over "millions of dollars in unauthorized in-app charges incurred by children." What's interesting is not that the companies are alleged to have broken the law, it's that they've refused to settle and forced the FTC into court.

> Keep Reading
Blog Post | Consumer Protection

The End of Net Neutrality As We Know It? | Diane E. Brown

On Thursday, the U.S. Federal Communications Commission (FCC) meets to propose new rules "to protect and promote the open Internet." It has no choice because a U.S. appellate court threw out parts of its current rules in a January decision favoring the telephone company Verizon. The decision did not eliminate FCC authority to regulate the Internet, but it did make it more complicated.

> Keep Reading
Blog Post | Consumer Protection

How to protect yourself from the security bug Heartbleed | Diane E. Brown

Heartbleed is a recently discovered hole in the security software used by most major websites – everyone from Amazon to Yahoo to eBay – that may have allowed hackers to access consumers’ passwords or credit card information. Here are our recommendations for protecting yourself.

> Keep Reading
Blog Post | Consumer Protection

Target says "Oops, 70-110 million consumers hacked." | Diane E. Brown

Target is now saying, reports the New York Times, that "a range of 70 million to 110 million people," not the original 40 million customers, had their credit or debit card numbers hacked in December (or possibly at other times). Even worse, Target is admitting that the database stolen from the big-box retailer included a lot more than credit or debit card numbers and their associated security codes and expiration dates.

> Keep Reading

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