Protecting Consumers

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR THE PUBLIC

Arizona PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For years, the state PIRGs’ Trouble In Toyland report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. To date, our report has led to at least 150 recalls and other actions to get dangerous toys off store shelves. Click the link to read our report.

BIGGER BANKS BIGGER FEES

In April, the state PIRGs released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all.  We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Issue updates

News Release | Arizona PIRG Education Fund | Consumer Protection

New Report Analyzes Complaints About Credit Bureaus

According to new analysis from the Arizona PIRG Education Fund, thousands of consumers with errors on their credit reports are getting relief through the Consumer Financial Protection Bureau (CFPB). The report also found that credit reporting agencies vary widely in how they respond to consumer complaints: Equifax responded to over half with relief, while Experian responded with relief to only 5 percent.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Foodborne Illness Racks up $22 million in Economic Costs in 2012 and 2013

According to a new study by the Arizona PIRG Education Fund, the Food and Drug Administration (FDA) delays in implementing the 2011 Food Safety Modernization Act have put lives at risk at a cost of $1,363,353 in Arizona. Contaminated food makes 48 million Americans sick every year.

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Report | Arizona PIRG Education Fund | Consumer Protection

Food Safety Scares 2013

This report offers a snapshot look, from October 2012 to October 2013, at multistate foodborne illness outbreaks identified by the Center for Disease Control and Prevention (CDC). The economic cost of just the multistate outbreaks caused by food products recalled over the past 12 months comes to more than $22 million.

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Report | Arizona PIRG Education Fund | Consumer Protection

Private Loans, Public Complaints

In this report we explore consumer complaints in the private student loan sector with the aim of uncovering patterns in the problems consumers are experiencing with their student loans.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Report Identifies Most Troublesome Private Lenders to Students

Thousands of American students are using the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database to settle disputes about private student loans, according to a new report from the Arizona PIRG Education Fund.

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News Release | Arizona PIRG | Financial Reform

PRESIDENT PROPOSES NEW CREDIT SAFETY AGENCY FOR CONSUMERS

State and national consumer protection organizations applauded President Obama’s proposal to create a new federal Consumer Financial Protection Agency to ensure the safety, fairness and sustainability of credit. The agency would have broad powers to ensure that credit and payment products do not have predatory or deceptive features that can harm consumers or lock them into unaffordable loans.

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News Release | Arizona PIRG | Financial Reform

Statement of Diane E. Brown, Arizona PIRG Executive Director, On U.S. Senate Passage of the Credit Card Act

The Arizona Public Interest Research Group (Arizona PIRG) commends the U.S. Senate on overwhelming passage of the Credit Card Accountability, Responsibility and Disclosure (CARD) Act. While the  U.S. House has already passed a similar Credit Cardholders Bill of Rights, we expect that the House will simply pass the identical Senate bill so Congress can send a final bill for the President to sign before Memorial Day.

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News Release | Arizona PIRG | Financial Reform

NEW CREDIT SAFETY AGENCY PROPOSED FOR CONSUMERS

More than fifty diverse organizations, including the Arizona Public Interest Research Group (Arizona PIRG), supported legislation introduced today by key Members of Congress to create a new federal agency to ensure the safety, fairness and sustainability of credit and payment products. 

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News Release | Arizona PIRG | Consumer Protection

Arizona PIRG Alerts Shoppers to Hidden Toy Hazards

Hazardous toys are still sold in stores across the country, despite a new law overhauling the nation’s product safety watchdog agency, according to the State PIRG’s 23rd annual toy safety survey released today by the Arizona Public Interest Research Group (Arizona PIRG). The group also warned that the Consumer Product Safety Commission (CPSC) is taking actions to delay one of the new law’s toxic toy protections indefinitely.

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CONSUMER ALERTS

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