Protecting Consumers

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR THE PUBLIC

Arizona PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For years, the state PIRGs’ Trouble In Toyland report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. To date, our report has led to at least 150 recalls and other actions to get dangerous toys off store shelves. Click the link to read our report.

BIGGER BANKS BIGGER FEES

In April, the state PIRGs released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all.  We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Issue updates

Report | Arizona PIRG Education Fund | Consumer Protection

Private Loans, Public Complaints

In this report we explore consumer complaints in the private student loan sector with the aim of uncovering patterns in the problems consumers are experiencing with their student loans.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Report Identifies Most Troublesome Private Lenders to Students

Thousands of American students are using the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database to settle disputes about private student loans, according to a new report from the Arizona PIRG Education Fund.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Arizona PIRG Education Fund Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks, according to a new report from the Arizona PIRG Education Fund. The report highlights banks that generated the most complaints through their various banking services in each state.

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Report | Arizona PIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

The CFPB’s searchable complaint database is the newest of a set of federal government consumer complaint databases that help consumers make better economic and safety choices by reviewing other’s experiences and searching for problems or product recalls. The transparency also helps firms improve their products and services. In short, transparency improves the way markets work.

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Report | Arizona PIRG Education Fund | Consumer Protection

Trouble In Toyland

The 2012 Trouble in Toyland report is the 27th annual PIRG survey of toy safety. In this report, the Arizona PIRG Education Fund provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

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News Release | Arizona PIRG | Financial Reform

Statement of Diane E. Brown, Arizona PIRG Executive Director, On U.S. Senate Passage of the Credit Card Act

The Arizona Public Interest Research Group (Arizona PIRG) commends the U.S. Senate on overwhelming passage of the Credit Card Accountability, Responsibility and Disclosure (CARD) Act. While the  U.S. House has already passed a similar Credit Cardholders Bill of Rights, we expect that the House will simply pass the identical Senate bill so Congress can send a final bill for the President to sign before Memorial Day.

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News Release | Arizona PIRG | Financial Reform

NEW CREDIT SAFETY AGENCY PROPOSED FOR CONSUMERS

More than fifty diverse organizations, including the Arizona Public Interest Research Group (Arizona PIRG), supported legislation introduced today by key Members of Congress to create a new federal agency to ensure the safety, fairness and sustainability of credit and payment products. 

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News Release | Arizona PIRG | Consumer Protection

Arizona PIRG Alerts Shoppers to Hidden Toy Hazards

Hazardous toys are still sold in stores across the country, despite a new law overhauling the nation’s product safety watchdog agency, according to the State PIRG’s 23rd annual toy safety survey released today by the Arizona Public Interest Research Group (Arizona PIRG). The group also warned that the Consumer Product Safety Commission (CPSC) is taking actions to delay one of the new law’s toxic toy protections indefinitely.

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News Release | Arizona PIRG | Consumer Protection

Proposition 200 is No Reform to Payday Lending

Payday lenders hope that in packaging Proposition 200 as industry ‘reform’ Arizonans will vote to permanently legalize triple-digit interest rates and greater access to borrower bank accounts.

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CONSUMER ALERTS

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