Protecting Consumers

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR THE PUBLIC

Arizona PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For years, the state PIRGs’ Trouble In Toyland report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. To date, our report has led to at least 150 recalls and other actions to get dangerous toys off store shelves. Click the link to read our report.

BIGGER BANKS BIGGER FEES

In April, the state PIRGs released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all.  We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Issue updates

Report | Arizona PIRG Education Fund | Consumer Protection

Private Loans, Public Complaints

In this report we explore consumer complaints in the private student loan sector with the aim of uncovering patterns in the problems consumers are experiencing with their student loans.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Report Identifies Most Troublesome Private Lenders to Students

Thousands of American students are using the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database to settle disputes about private student loans, according to a new report from the Arizona PIRG Education Fund.

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News Release | Arizona PIRG Education Fund | Consumer Protection

New Arizona PIRG Education Fund Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks, according to a new report from the Arizona PIRG Education Fund. The report highlights banks that generated the most complaints through their various banking services in each state.

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Report | Arizona PIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

The CFPB’s searchable complaint database is the newest of a set of federal government consumer complaint databases that help consumers make better economic and safety choices by reviewing other’s experiences and searching for problems or product recalls. The transparency also helps firms improve their products and services. In short, transparency improves the way markets work.

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Report | Arizona PIRG Education Fund | Consumer Protection

Trouble In Toyland

The 2012 Trouble in Toyland report is the 27th annual PIRG survey of toy safety. In this report, the Arizona PIRG Education Fund provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

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News Release | Arizona PIRG | Financial Reform

CONSUMER ADVOCATES TO FED: STOP EVASIONS BY CREDIT CARD COMPANIES

Advocates from state and national consumer groups today urged the Federal Reserve Board to close loopholes in its proposed rules to prohibit credit card companies from using new tricks and traps to get around the protections of the Credit Card Accountability, Responsibility, and Disclosures Act (Credit CARD Act).

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News Release | Arizona PIRG | Financial Reform

Arizona PIRG Applauds U.S. House Committee Vote to Advance Landmark Consumer Agency to Replace System that Failed

Today, the U.S. House Financial Services Committee approved landmark reform legislation establishing a proposed Consumer Financial Protection Agency (CFPA), despite attacks from industry opponents. Although several exceptions to the agency’s coverage must still be addressed on the House floor or in the Senate, overall, according to the Arizona Public Interest Research Group (Arizona PIRG), the CFPA bill as passed creates an independent agency with broad authority to protect consumers in the financial marketplace.

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News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona PIRG Education Fund Urges Support of a Broadband Plan That Serves the Public Good

As the state and the Federal Communications Commission (FCC) begin to consider a long-term strategy to innovate infrastructure, the Arizona PIRG Education Fund and the Media and Democracy Coalition issued A Public Interest Internet Agenda, to serve as a guide to direct decision makers towards consumer protective policy solutions that will connect every citizen to the Internet.

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News Release | Arizona PIRG | Consumer Protection

Consumer and Privacy Groups Urge Congress to Enact Consumer Privacy Guarantees

A coalition of ten consumer and privacy advocacy organizations today called on Congress to enact legislation to protect consumer privacy in response to threats from the growing practices of online behavioral tracking and targeting.

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News Release | Arizona PIRG | Financial Reform

PRESIDENT PROPOSES NEW CREDIT SAFETY AGENCY FOR CONSUMERS

State and national consumer protection organizations applauded President Obama’s proposal to create a new federal Consumer Financial Protection Agency to ensure the safety, fairness and sustainability of credit. The agency would have broad powers to ensure that credit and payment products do not have predatory or deceptive features that can harm consumers or lock them into unaffordable loans.

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CONSUMER ALERTS

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