Protecting Consumers Updates

The CFPB at Three: A Child Prodigy

By | Ed Mierzwinski
Consumer Program Director

The Consumer Financial Protection Bureau (CFPB) turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult? The answer is no, not yet. The CFPB is still growing and developing and adding programs and projects. The CFPB is, however, at three years old, certainly a child prodigy. Despite overwhelming public support, however, powerful special interests continue to attack it. Yet, the idea of the CFPB needs no defense, only more defenders.

How to protect yourself from the security bug Heartbleed

By | Diane E. Brown
Executive Director

Heartbleed is a recently discovered hole in the security software used by most major websites – everyone from Amazon to Yahoo to eBay – that may have allowed hackers to access consumers’ passwords or credit card information. Here are our recommendations for protecting yourself.

News Release | Arizona PIRG Education Fund | Consumer Protection

Consumer Group Releases New Report Analyzing Five Years of Air Passenger Complaints

Spirit generates the most complaints among major airlines for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

Report | Arizona PIRG Education Fund | Consumer Protection

The Unfriendly Skies: Five Years of Airline Passenger Complaints to the DOT

Consolidation in the airline industry, along with pressures created by new security rules and the recent high cost of aviation gasoline, has changed the way we fly. It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they do have a number of new rights as well as a right to complain, both to the airline and to the government.

News Release | Arizona PIRG Education Fund | Consumer Protection

SURVEY SHOWS STUDENTS OPTING OUT OF BUYING TEXTBOOKS

A survey released by the Arizona PIRG Education Fund shows that 65 percent of student consumers have opted out of buying a college textbook due to its high price, and nearly half say that textbook costs can dictate whether they take a course.

Report | Arizona PIRG Education Fund | Consumer Protection

Fixing the Broken Textbook Market

The cost of college textbooks has skyrocketed in recent years. To students and families already struggling to afford high tuition and fees, an additional $1,200 per year on books and supplies can be the breaking point.

Report | Arizona PIRG Education Fund | Consumer Protection

Trouble in Toyland

The 2013 Trouble in Toyland report is the 28th annual PIRG survey of toy safety. In this report, the Arizona PIRG Education Fund provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

News Release | Arizona PIRG Education Fund | Consumer Protection

Annual Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on store shelves, according to the PIRG’s 28th annual Trouble in Toyland report. The survey of hazardous toys found that despite recent progress, consumers must still be wary when shopping this holiday season.

News Release | Arizona PIRG Education Fund | Consumer Protection

New Report Analyzes Complaints About Credit Bureaus

According to new analysis from the Arizona PIRG Education Fund, thousands of consumers with errors on their credit reports are getting relief through the Consumer Financial Protection Bureau (CFPB). The report also found that credit reporting agencies vary widely in how they respond to consumer complaints: Equifax responded to over half with relief, while Experian responded with relief to only 5 percent.

Report | Arizona PIRG Education Fund | Consumer Protection

Big Credit Bureaus, Big Mistakes

In this report, we explore consumer complaints about credit bureaus with the aim of uncovering patterns in the problems consumers are experiencing with credit reporting.

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