Consumer Protection

News Release | Arizona PIRG Education Fund | Consumer Protection

New Report: Mortgage Problems Rank #1 at CFPB for Consumer Complaints

Mortgage problems were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the Arizona PIRG Education Fund. The report also found that Bank of America was the most complained about company in Arizona for mortgage problems.

The CFPB is 4 years old and has a lot to show for it!

By | Ed Mierzwinski
Consumer Program Director

Tuesday, July 21, marks four years to the day since the Consumer Financial Protection Bureau opened its doors to protect consumers and make financial markets work. We've summarized some of the ways CFPB works for you on a new web page.

How the CFPB’s Data Keeps Getting Better and Better

By | Mike Litt
Consumer Program Advocate

As the CFPB turns 4 years old on July 21, here is some information on how it works for you and how we at PIRG use its data to produce reports, such as our new report on mortgage complaints to the CFPB. We've also got some photos from the Americans for Financial Reform "CFPB at 4" event.

News Release | U.S. PIRG | Consumer Protection

We Commend CFPB For Adding Consumer Stories To Public Complaint Database

Yesterday, the CFPB published the first batch (7,700) of consumer narratives or stories to the Public Consumer Complaint Database it began in 2011. We've used the database to publish five reports (so far) analyzing complaint trends in markets ranging from credit cards to student loans but we have also long urged the voluntary addition of stories to the data fields. Now, consumers can learn if what happened to them happened to anyone else. Now, researchers can track which banks are more responsive to particular problems and which ignore their customers. A good resource is now an excellent resource.

“What you don’t have can’t leak:” A political play in three acts

By | Carli Jensen
Toxics Campaign Director

The scene: Washington, D.C. The cast of characters: the President, Environmental Protection Agency head Gina McCarthy, the chemical industry, communities, and advocacy groups across the nation.

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Consumer Protection

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News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona PIRG Education Fund Commends Release of Labor Dept.'s Proposed Rule To End Conflicted Retirement Advice

The Arizona PIRG Education Fund today commended the public release of the Department of Labor’s proposed rule that would strengthen the ability for Americans to save for retirement by addressing conflicts of interest that arise when brokers and financial advisers give retirement advice.

CFPB Adds Consumer Stories to Public Complaint Database

By | Ed Mierzwinski
Consumer Program Director

Yesterday, the CFPB took a step to make its excellent public database of consumer complaints even better, by adding complaint narratives (stories), but only with the consumer's consent. It's a step we've long urged. It will enrich our research into the marketplace, help consumers make choices and help good-actor firms avoid bad practices by others.

As House Holds Oversight Hearing, 340 Groups Call For Defense of CFPB

By | Ed Mierzwinski
Consumer Program Director

Yesterday, Consumer Financial Protection Bureau Director Richard Cordray presented the CFPB's sixth semi-annual report to the House Financial Services Committee, whose majority members have been harsh critics of the successful consumer agency. Americans for Financial Reform, joined by the state PIRGs and a total of 340 national, state and local groups, sent Congress a letter explaining why the idea of the CFPB needs no defense, only more defenders.

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