Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

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Arizona PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

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Issue updates

Blog Post | Consumer Protection

Tucson Unanimously Adopts the 2018 International Energy Conservation Code | Aaron Kane

Last night, Mayor Rothschild and the Tucson City Council unanimously adopted the 2018 International Energy Conservation Code as recommended by the Tucson-Pima County Joint Consolidated Code Committee. The Committee’s recommendation was developed as a result of a rigorous, ten-month-long stakeholder process open to all interested participants. We are quite pleased with this vote.

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Blog Post | Consumer Protection

Let's Celebrate Energy Efficiency | Aaron Kane

Energy Efficiency Day celebrates and recognizes energy efficiency as the quickest, cheapest, and cleanest way to address our growing energy needs. With technological advances and increased energy consciousness, consumers now have more ways than ever to make our homes and businesses more efficient, reduce our energy usage, and save money on our electric bills.

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Blog Post | Consumer Protection

1 Year After Equifax Data Breach, Here's Everything You Need To Know

One year after announcing the biggest data breach in history, Equifax still hasn’t been held accountable or provided the information and tools consumers need to protect themselves. Since Equifax won’t help protect consumers, Arizona PIRG is stepping in.

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News Release | U.S. PIRG | Consumer Protection

U.S. PIRG response to reports of Facebook security breach

Facebook announced today that earlier this week, "attackers exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts."

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Report | Arizona PIRG Education Fund | Consumer Protection

Equifax Breach: 1 Year Later – How to Protect Yourself Against ID Theft & Hold Equifax Accountable

The purpose of this report is to make sure consumers have the information they need to protect themselves as much as possible, review what has happened in the last year, and point out the need for Congressional action to prevent breaches as bad as this one from ever happening again. 

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Agency votes to begin rulemaking process to protect American children, firefighters from hazardous flame retardant chemicals

Today, the U.S. Consumer Product Safety Commission (CPSC) took three critical steps toward protecting consumers and firefighters from the hazards posed by a class of flame retardant chemicals (known as “organohalogens”). The CPSC directed the Commission’s staff to begin the rulemaking process to ban the sale of four categories of consumer products if they contain these chemicals. Once again, the CPSC has made an important action for consumers.

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Statement on Unilever Starting to Disclose Fragrances via SmartLabel

Statement from Arizona PIRG Toxics Advocate Dev Gowda on Unilever Starting to Disclose Fragrances via SmartLabel

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News Release | Consumer Protection

Equifax Offers Incomplete Protection After Breach: Advocates Suggest What Else Consumers Can Do

Consumers should know the risks and limits of what Equifax is offering and consider getting credit freezes with all three national credit bureaus instead.

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Texas Chemical Explosions: More Safety Needed Now

Two small explosions last night at a Texas chemical facility highlight that comprehensive emergency regulations need to be enforced more strictly at chemical plants.

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Statement on P&G’s Consumer Product Fragrance Disclosure Announcement

Arizona PIRG applauds consumer product giant Procter & Gamble, the maker of brands like Olay, Old Spice, and Pampers, for its announcement today that it will increase fragrance ingredient transparency in all of its consumer brands.

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Report | Arizona PIRG Education Fund | Consumer Protection

Trouble in Toyland 2005

“While we can report substantial progress after 20 years of advocacy on behalf of America’s littlest consumers, we are still finding trouble in toyland,” said Diane E. Brown, Executive Director of the Arizona PIRG Education Fund.

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Report | Arizona PIRG Education Fund | Consumer Protection

The Right Start

Toxic chemicals can be found in common baby products, according to a new report released today by the Arizona PIRG Education Fund. “The Right Start: The Need to Eliminate Toxic Chemicals from Baby Products” documents toxic chemicals, including phthalates and polybrominated diphenyl ethers (PBDEs), in teethers, bath books, and sleep accessories.

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Blog Post | Consumer Protection

How the CFPB’s Data Keeps Getting Better and Better | Mike Litt

As the CFPB turns 4 years old on July 21, here is some information on how it works for you and how we at PIRG use its data to produce reports, such as our new report on mortgage complaints to the CFPB. We've also got some photos from the Americans for Financial Reform "CFPB at 4" event.

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Blog Post | Public Health, Food

Fast-casual ways to go antibiotic-free | Anya Vanecek

We're calling on Subway to join its peers in helping protect public health by serving meat raised without antibiotics. Who are these peers? Well, we've rounded them up for you.

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Blog Post | Public Health, Consumer Protection

“What you don’t have can’t leak:” A political play in three acts | Carli Jensen

The scene: Washington, D.C. The cast of characters: the President, Environmental Protection Agency head Gina McCarthy, the chemical industry, communities, and advocacy groups across the nation.

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Blog Post | Public Health, Food

Who Flipped the Antibiotics Script? | Steve Blackledge

The "cold-blooded capitalists" have made strides for public health, while the "heavy-handed government" sit on those hands. Consumer power is changing the antibiotics script.

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Blog Post | Consumer Protection

CFPB Adds Consumer Stories to Public Complaint Database | Ed Mierzwinski

Yesterday, the CFPB took a step to make its excellent public database of consumer complaints even better, by adding complaint narratives (stories), but only with the consumer's consent. It's a step we've long urged. It will enrich our research into the marketplace, help consumers make choices and help good-actor firms avoid bad practices by others.

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News Release | Arizona PIRG Education Fund

A huge opportunity was missed today by utility regulators at the Arizona Corporation Commission to extend and expand Arizona’s successful Energy Efficiency Standard, which was adopted with bipartisan support in 2010. The policy has delivered more than $1.4 billion in net economic benefits for utility customers of Arizona Public Service (APS), Tucson Electric Power (TEP), and UNS Electric.

Blog Post

Ever hear of Nancy Beck? Chances are you haven’t, but you should. Congress is expected to soon determine whether to approve the nomination of Nancy Beck to head the U.S. Consumer Product Safety Commission (CPSC).

News Release | Arizona PIRG Education Fund

Arizona PIRG Education Fund and Southwest Energy Efficiency Project (SWEEP) said a vote last night by the Arizona Corporation Commission, the state’s utility regulators, failed to provide the short-term relief many ratepayers need now and the long-term relief many ratepayers will need for months to come.

Blog Post

Let’s face it. If you are an APS customer, you are likely not pleased with the utility’s last rate hike or that it is now seeking an additional rate hike totaling $184 million. Relief from high utility bills was needed before COVID-19, and the number of households needing financial assistance now is even higher.

News Release | U.S. PIRG Education Fund

The Small Business Administration (SBA) announced Tuesday that the personal information of nearly 8,000 business owners applying for federal disaster loans had been exposed. The breach affects applicants to the Economic Injury Disaster Loan program (EIDL), and may have included names, Social Security numbers, addresses, birth dates, email addresses, phone numbers, citizenship statuses and insurance information.

Consumer Protection

CFPB green-lights predatory payday loans amid COVID-19 pandemic

The CFPB has finalized a rule pulling back on payday lending protections that were set to go into effect in 2019. The protections would have required lenders to check if their customers were able to repay high interest rates before borrowing.

 

Consumer Protection

As the pandemic goes on, consumer complaints continue at a record pace

A U.S. PIRG Education Fund analysis has found that since March 2020, public consumer complaints at the federal Consumer Financial Protection Bureau have skyrocketed, setting a new monthly record each month. During this period, one in five complaints concerning mortgages, student loans or vehicle financing has mentioned the coronavirus crisis.

 

Consumer Protection

Auto loan complaints skyrocket with COVID-19 crisis

According to the Consumer Financial Protection Bureau (CFPB), the number of complaints from consumers facing challenges in getting relief on their auto loans has increased sharply — nearly 2.5 times more complaints in March through May 2020 as compared to the same period last year.

 

Consumer Protection

PIRG joins litigation challenging the CFPB's Taskforce on Federal Consumer Financial Law

Created to "harmonize and modernize federal consumer financial laws," the Consumer Financial Protection Bureau's task force has failed to provide adequate transparency, and is comprised of industry-aligned members to the exclusion of consumer advocates.

 
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