Consumer Tips
PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft and more.
How to Protect Yourself
Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices – everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts – can take time, energy, and knowledge that too many of us don’t have.
Many financial institutions don’t set out to make it easier for their customers:
- 1 out of every 20 Americans - millions of consumers - have errors on their credit reports significant enough to raise their rate on loans.
- Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
- From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds.
- Banks made around $30 billion in overdraft fees in 2011, fees they pitched as “overdraft protection” but actually cost consumers more.
Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.
File a complaint if you have a problem
For all sorts of everyday consumer problems, there are government resources than can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.
Find more information about...
Keeping Track of Your Money:
- NEW LINK: Top Ten Ways the CFPB Can Help You With Financial Questions
- How to Choose a Bank
- How to Avoid Problems When Paying Taxes
- How to Choose a Credit Card
Credit Reports, Credit Scores, and Identity Theft:
- How to Access Your Credit Report and Avoid 'Free' Credit Report Scams
- How to Fix Mistakes on Your Credit Report
- How to Protect Yourself from Identity Theft
Common Consumer Problems:
- How to Pick a Cell Phone Plan
- How Tenants Can Protect Themselves from Predatory Landlords
- How to Avoid Common Mistakes When Buying a Car
- How to Avoid Dangerous Toys
- Your Rights As an Air Traveler
Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.
Issue updates
Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?
In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and Arizona PIRG and our national network are calling for change.
Fisher-Price recalled 4.7 million Rock n’Play baby sleepers on Friday. U.S. PIRG Consumer Watchdog Adam Garber issued a response: "“While we’re pleased that Fisher-Price is finally recalling these dangerous sleepers, 30 deaths in 10 years is 30 deaths too many and 10 years too late."
Read U.S. PIRG's statement on Wells Fargo eliminating some fees for student on debit cards.
Arizonans overwhelmingly embrace the idea of growing the state’s energy efficiency and renewable energy resources and believe clean energy is important to Arizona jobs and the economy, according to a new statewide poll.
Consumer Protection | U.S. PIRG
Campus debit cards cost students over $24 million in fees
Report shows how campus debit cards — along with how they are marketed — are putting students' financial well-being at risk across the country.
Consumer Protection | U.S. PIRG
The real price of medications
The results of our investigation of variations in prescription drug prices may surprise you.
Consumer Protection | U.S. PIRG
Driving into debt
The hidden costs of risky auto loans to consumers and our communities
Consumer Protection
Congressional investigation concludes that Equifax breach was entirely preventable
The worst data breach in history could have been prevented with some basic security measures.
support us
Your donation supports Arizona PIRG's work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.