Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft and more.

How to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices – everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts – can take time, energy, and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans - millions of consumers - have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $30 billion in overdraft fees in 2011, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself.  We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources than can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Find more information about...

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

Report | Arizona PIRG Education Fund | Consumer Protection

Trouble in Toyland

For 30 years, the State PIRG’s have conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children. Among the toys surveyed this year, we found potential choking and noise hazards, one toy that exceeded federal toxic standards, and three toys that preliminary testing showed may exceed federal standards.

> Keep Reading
News Release | Arizona PIRG Education Fund | Consumer Protection

30th Annual Survey Finds Dangerous Toys on Store Shelves

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> Keep Reading
Blog Post | Consumer Protection

30 Years of "Trouble in Toyland," 30 Years of Safety Improvements | Diane Brown

Every year, Arizona PIRG Education Fund releases Trouble in Toyland, a report on toy safety which examines toys bought at major national retailers, looking for safety hazards including toxic toys, choking hazards, labeling violations, powerful magnets, and excessibely loud toys. We continue to find these hazards on store shelves, which indicates the need for continued vigilance and adequate enforcement of safety regulations. But despite lingering dangers, in the last 30 years, we've come a long way in terms of both policy and compliance with standards.

> Keep Reading
News Release | Arizona PIRG | Consumer Protection

Make VW Pay Campaign Launched Over EPA Cheating Scandal

A leading consumer group today demanded that Volkswagen be held fully accountable for its “defeat device” scheme to trick EPA pollution tests. The group also called for full rebates in buy backs to the nearly 500,000 customers deceived into joining the scheme by VW’s false promises of “clean” diesel cars.

> Keep Reading
Blog Post | Public Health, Consumer Protection

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Pages

News Release | Arizona PIRG Education Fund | Consumer Protection

Retailers Misleading Consumers on the Digital Television (DTV) Transition

In one year, 22 million Americans who rely on free over-the-air analog broadcasting – including many elderly and other vulnerable populations will be at risk of losing access to TV which for many is a primary source of news and emergency information as well as entertainment.

> Keep Reading
News Release | Arizona PIRG | Consumer Protection

Statement of Diane E. Brown, Executive Director, on U.S. House Passage of Consumer Product Safety Commission (CPSC) Reform

The Arizona Public Interest Research Group (Arizona PIRG) appreciates the hard work that has gone into crafting H.R. 4040, the Consumer Product Safety Modernization Act.  Our current product safety system is in dire need of comprehensive reform, and this bill represents the first concrete effort to help protect consumers while addressing industry concerns.

> Keep Reading
News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona PIRG Alerts Shoppers to Hidden Toy Hazards

Hazardous toys are still sold in stores across the country, according to the 22nd annual toy safety survey released today by the Arizona PIRG Education Fund.

> Keep Reading
News Release | Arizona PIRG | Consumer Protection

Arizona PIRG Applauds U.S. Senate Commerce Committee Passage of Comprehensive Product Safety Bill

The Arizona Public Interest Research Group (Arizona PIRG) today commended the U.S. Senate Commerce Committee for its passage of the CPSC Reform Act of 2007, S. 2045.  The bill is based on Arizona PIRG’s 3-part platform to protect the public: it strengthens bans on lead in children’s products, adds money and resources to the Consumer Product Safety Commission (CPSC) and improves surveillance of imports.

> Keep Reading
News Release | Arizona PIRG Education Fund | Consumer Protection

Statement of Diane E. Brown, Executive Director, on Latest Mattel-China Recall

The unfortunate news that another 9 million toys tainted with lead paint or dangerous small magnets were recalled today underscores many problems that need to be addressed.

> Keep Reading

Pages

News Release | Arizona PIRG Education Fund

A huge opportunity was missed today by utility regulators at the Arizona Corporation Commission to extend and expand Arizona’s successful Energy Efficiency Standard, which was adopted with bipartisan support in 2010. The policy has delivered more than $1.4 billion in net economic benefits for utility customers of Arizona Public Service (APS), Tucson Electric Power (TEP), and UNS Electric.

Blog Post

Ever hear of Nancy Beck? Chances are you haven’t, but you should. Congress is expected to soon determine whether to approve the nomination of Nancy Beck to head the U.S. Consumer Product Safety Commission (CPSC).

News Release | Arizona PIRG Education Fund

Arizona PIRG Education Fund and Southwest Energy Efficiency Project (SWEEP) said a vote last night by the Arizona Corporation Commission, the state’s utility regulators, failed to provide the short-term relief many ratepayers need now and the long-term relief many ratepayers will need for months to come.

Blog Post

Let’s face it. If you are an APS customer, you are likely not pleased with the utility’s last rate hike or that it is now seeking an additional rate hike totaling $184 million. Relief from high utility bills was needed before COVID-19, and the number of households needing financial assistance now is even higher.

News Release | U.S. PIRG Education Fund

The Small Business Administration (SBA) announced Tuesday that the personal information of nearly 8,000 business owners applying for federal disaster loans had been exposed. The breach affects applicants to the Economic Injury Disaster Loan program (EIDL), and may have included names, Social Security numbers, addresses, birth dates, email addresses, phone numbers, citizenship statuses and insurance information.

Consumer Protection

CFPB green-lights predatory payday loans amid COVID-19 pandemic

The CFPB has finalized a rule pulling back on payday lending protections that were set to go into effect in 2019. The protections would have required lenders to check if their customers were able to repay high interest rates before borrowing.

 

Consumer Protection

As the pandemic goes on, consumer complaints continue at a record pace

A U.S. PIRG Education Fund analysis has found that since March 2020, public consumer complaints at the federal Consumer Financial Protection Bureau have skyrocketed, setting a new monthly record each month. During this period, one in five complaints concerning mortgages, student loans or vehicle financing has mentioned the coronavirus crisis.

 

Consumer Protection

Auto loan complaints skyrocket with COVID-19 crisis

According to the Consumer Financial Protection Bureau (CFPB), the number of complaints from consumers facing challenges in getting relief on their auto loans has increased sharply — nearly 2.5 times more complaints in March through May 2020 as compared to the same period last year.

 

Consumer Protection

PIRG joins litigation challenging the CFPB's Taskforce on Federal Consumer Financial Law

Created to "harmonize and modernize federal consumer financial laws," the Consumer Financial Protection Bureau's task force has failed to provide adequate transparency, and is comprised of industry-aligned members to the exclusion of consumer advocates.

 
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