Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft and more.

How to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices – everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts – can take time, energy, and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans - millions of consumers - have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $30 billion in overdraft fees in 2011, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself.  We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources than can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Find more information about...

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona PIRG Alerts Shoppers to Hidden Toy Hazards

Hazardous toys are still sold in stores across the country, according to the 22nd annual toy safety survey released today by the Arizona PIRG Education Fund.

> Keep Reading
Report | Arizona PIRG | Consumer Protection

Trouble in Toyland 2007

Hazardous toys are still sold in stores across the country, according to the 22nd annual toy safety survey released today by the Arizona Public Interest Research Group (Arizona PIRG).

> Keep Reading
News Release | Arizona PIRG | Consumer Protection

Arizona PIRG Applauds U.S. Senate Commerce Committee Passage of Comprehensive Product Safety Bill

The Arizona Public Interest Research Group (Arizona PIRG) today commended the U.S. Senate Commerce Committee for its passage of the CPSC Reform Act of 2007, S. 2045.  The bill is based on Arizona PIRG’s 3-part platform to protect the public: it strengthens bans on lead in children’s products, adds money and resources to the Consumer Product Safety Commission (CPSC) and improves surveillance of imports.

> Keep Reading
News Release | Arizona PIRG Education Fund | Consumer Protection

Statement of Diane E. Brown, Executive Director, on Latest Mattel-China Recall

The unfortunate news that another 9 million toys tainted with lead paint or dangerous small magnets were recalled today underscores many problems that need to be addressed.

> Keep Reading
News Release | Arizona PIRG | Consumer Protection

Arizona Moves Closer Towards Combating Identity Theft

The House Judiciary Committee today voted in favor of SB1345, a bill that unanimously passed the Senate and would give consumers the right to put a security freeze on their credit files.

> Keep Reading

Pages

News Release | U.S. PIRG

U.S. Rep. Bobby Rush releases legislation to increase transparency around important product injury and death data. 

News Release | Arizona PIRG Education Fund

Yesterday, Arizona Public Service (APS) let the Arizona Corporation Commission know it is willing to partially restore funding for its energy efficiency programs. Energy efficiency advocates wasted no time calling on the Arizona Corporation Commission to move swiftly to approve financial relief for more ratepayers.

News Release | U.S. PIRG Education Fund

The U.S. Consumer Product Safety Commission (CPSC) announced today that discount stores T.J. Maxx, Marshalls and HomeGoods sold 19 different recalled products to consumers between 2014 and 2019. In the case of five products, the stores’ parent company TJX initiated the recall. The products included the Rock ‘N Play and Kids II inclined infant sleepers, which are responsible for a number of fatalities, rattles that can break and pose a choking hazard, and electronics that overheat or explode. 

News Release | U.S. PIRG Education Fund

The U.S. Food and Drug Administration (FDA) has confirmed today that the drug manufacturers Dr. Reddy’s and Perrigo have initiated a voluntary recall of all of their generic versions of Zantac (ranitidine) -- commonly used to treat heartburn -- due to carcinogen contamination.

Consumer Protection

New federal bill will make it easier for consumers to know about unsafe, even deadly products

If you had a product in your home that the government knew could cause injury or death, you'd expect the government to warn you, right? Surprisingly, that's not the case for the Consumer Product Safety Commission. The "Safety Hazard and Recall Efficiency Information Act" seeks to change that.

 

Consumer Protection

The Trump administration's Consumer Bureau just appointed a task "farce" on consumer law

The Trump administration's Consumer Financial Protection Bureau just appointed a new task force on consumer law — but according to senior director of PIRG's federal consumer program, Ed Mierzwinski, this task force isn't set up to be on the side of consumers. "It is a task farce," he said.

 

Consumer Protection

Watch out for unsafe toys this holiday season

Our annual “Trouble in Toyland” report found toys with choking hazards, recalled toys still for sale, toxics in slime and more.

 

Consumer Protection

Consumer Alert: Heartburn medication recalled due to carcinogen concerns

If you frequently use Zantac (ranitidine) or a generic version to treat heartburn, you should check if it's a Dr. Reddy’s, Perrigo or Sanofi product and immediately consult your doctor, says PIRG Consumer Watchdog Adam Garber.

 
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