Reining in Wall Street

STANDING UP FOR CONSUMERS IN THE FINANCIAL MARKETPLACE—For more than 20 years, Consumer Program Director Ed Mierzwinski has helped us stand up against big banks and credit card companies.

A Consumer Cop On the Financial Beat

You work hard for your money. You should be able to save, invest and generally manage your money without fear of being trapped, tricked or ripped off by the institutions you are trusting with your financial future. And from the 2008 economic collapse, we know how big of an impact those institutions can have on our economy when they play fast and loose with our money. 

Since 2009, the solution has been clear. We need to have fair, clear, transparent and enforceable rules that protect consumers in the financial marketplace. Now, we know we can get there through the work of an agency that has those principles at the core of its mission — the Consumer Financial Protection Bureau.   

The CFPB Gets the Job Done

Despite the fact that the CFPB is not widely known, we’ve already seen their financial oversight return nearly $12 billion to consumers … in just five years. The CFPB holds big banks, debt collectors, and lenders accountable. Here are a few examples of some of the cases the CFPB has taken on:


When American Honda Finance used discriminatory pricing to rip off African-American, Hispanic, and Asia/ Pacific Island borrowers who paid too much for car loans, the CFPB returned $24 million to these consumers.


The Department of Justice and 47 states joined the CFPB in a $216 million action against JP Morgan Chase Bank for illegal debt collection practices affecting over half a million Americans.


When it was discovered that Wells Fargo employees were opening unauthorized debit and credit accounts using their customer's information, the CFPB fined Wells Fargo $100 million for fraud.


The CFPB fined Equifax andTransUnion — two of the three largest credit reporting agencies — $5 million for selling inflated credit scores to consumers that were different from ones actually used by lenders and returned $17 million to those harmed by the deception.

But the CFPB doesn't just help consumers get their money back, it levels the financial playing field. The CFPB has several specialized departments for veterans, senior citizens, new homeowners, college students, and low-income consumers that seek to educate the public on how to stay safe and provide them with the tools they need to keep their finances secure.

Tell Your Senators: Stand Up For Consumers

Almost every day we hear about some new way of tricking, trapping and ripping off consumers. And despite the fact that tricks like these led directly to the 2008 financial collapse, some Wall Street banks are spending upwards of a million dollars every day to roll back the rules and the CFPB — the very agency that was created to keep them in check. Now, many legislators in Washington want to defund or destroy the CFPB.

Effective consumer protections aren't some sort of luxury we can't afford — they're hallmarks of a great country. As founders and leaders of the movement to create and protect the CFPB, we're working to make sure that our success not only sticks, but that we can build upon it.

Issue updates

Blog Post | Financial Reform

Consumer Privacy Fight In Congress Intensifies | Ed Mierzwinski

The media are reporting that efforts led by BigTech and BigPhone to push Congress to enact a self-serving umbrella privacy law on Capitol Hill are stalling. But that's only for now; they are still pushing hard. Pushback from legislators with stronger state laws is helping slow them down. So are the welcome efforts of civil rights colleagues to demand that digital and algorithmic decisions not discriminate. There's an important civil rights briefing later this afternoon on Capitol Hill. Learn more. 

> Keep Reading
Blog Post | Financial Reform

State PIRGs Join National Consumer Lobby Day At Congress | Ed Mierzwinski

State PIRG staff from around the country joined over 120 consumer advocates at the third annual Consumer Lobby Day today. Meetings with members of Congress and their staffs focused on protecting the Consumer Financial Protection Bureau's structure and funding while also opposing its current leadership's attack on a payday lending regulation drafted by its past director and his team.

> Keep Reading
Blog Post | Financial Reform

CFPB's Kraninger Provides Opaque Statement To Committee; Questions and Second Panel Will Be Critical | Ed Mierzwinski

Today, new CFPB director Kathy Kraninger testifies to Congress for the first time. The House Financial Services Committee will need to drill down with tough questions. Why? Kraninger's written pre-filed statement reads like an answer to a warped question from old television's Sergeant Joe Friday: "Just the irrelevant, off-point facts, ma'am." The committee should also look to the cogent testimony of consumer, civil rights, military family and student advocates also appearing today.

> Keep Reading
News Release | U.S. PIRG | Financial Reform

U.S. PIRG and Leading Groups Demand Real Privacy Protection and Digital Rights

Today, U.S. PIRG joined leading consumer, privacy and civil rights groups to issue a Privacy Protection and Digital Rights Framework that must form the basis of any new federal privacy law. The release comes as a phalanx of big tech firms and their allies is urging Congress to instead enact a new law that serves them, but preempts stronger state laws and allows all current intrusive industry data collection, sharing and surveillance practices to continue unfettered by any aspect of consumer control or rights.

> Keep Reading
Blog Post | Financial Reform

Mulvaney Lobs One Last Softball To Industry Opponents of CFPB | Ed Mierzwinski

As the year 2018 came to an end, U.S. PIRG, Americans for Financial Reform and AFR members filed the last in in a seemingly interminable series of Consumer Financial Protection Bureau Requests for Information. Although there was no clear intent to this "Data Collection" RFI, we, and allied academic scholars who filed a separate comment, both inferred it as another opportunity for industry opponents of the CFPB to attack the Bureau's consumer protection mission -- this time by challenging its collection and use of data to evaluate and respond to financial marketplace problems that harm consumers. 

> Keep Reading

Pages

News Release | U.S. PIRG | Financial Reform

U.S. PIRG and Leading Groups Demand Real Privacy Protection and Digital Rights

Today, U.S. PIRG joined leading consumer, privacy and civil rights groups to issue a Privacy Protection and Digital Rights Framework that must form the basis of any new federal privacy law. The release comes as a phalanx of big tech firms and their allies is urging Congress to instead enact a new law that serves them, but preempts stronger state laws and allows all current intrusive industry data collection, sharing and surveillance practices to continue unfettered by any aspect of consumer control or rights.

> Keep Reading
News Release | U.S. PIRG Education Fund | Financial Reform

Unlike CFPB’s “Snapshot,” PIRG report reveals which debt collectors Americans file complaints about most

News Release: Our latest report based on the CFPB's public Consumer Complaint database reviews the most-complained about debt collectors. Funny, a new CFPB complaint "snapshot" does not. The report comes as the CFPB's acting director threatens to make the database non-public. If the CFPB both shuts down the public database and continues to issue industry-friendly reports that don’t give out any real information, the public and marketplace harm is even greater.

> Keep Reading
News Release | U.S. PIRG | Financial Reform

Interactive Map Shows Consumers In 42 States Have No Access To Free Credit Freezes

We've created an interactive map showing all the details of placing credit freezes on your credit report-- where the freeze is free for anyone, where temporary thaws/lifts are free, and where senior citizens, children, other protected classes pay less (or sometimes more). Only previous ID theft victims get freezes for free in every state; that's why we're calling for a new federal free freeze law for everyone else after the Equifax breach. 

> Keep Reading
News Release | U.S. PIRG | Financial Reform

Equifax CEO Retirement Not Enough To Clean Up Credit Bureaus, Need CFPB

Here's our statement by Consumer Program Director Ed Mierzwinski regarding the announcement from Equifax that the retirement of the CEO who presided over its massive data breach and "inadequate, maddening" response was not enough to clean up the credit bureaus. Congress also needs to act to provide free credit freezes for all and to force all of the Big 3 credit bureaus to do a better job.

> Keep Reading
News Release | U.S. PIRG | Financial Reform

Statement On CFPB's Rule Restoring Rights To Take Wrongdoers To Court

Financial wrongdoers have long used mandatory arbitration clauses buried in small-print, take-it-or-leave-it contracts to prevent consumers from banding together to have their day in court. Our statement on the CFPB's important new rule restoring consumer rights to join class actions follows.

> Keep Reading

Pages

Report | U.S. PIRG Education Fund | Financial Reform

Debt Collectors

Report: Our latest report based on the CFPB's public Consumer Complaint database reviews the most-complained about debt collectors. Funny, a new CFPB complaint "snapshot" does not. The report comes as the CFPB's acting director threatens to make the database non-public. If the CFPB both shuts down the public database and continues to issue industry-friendly reports that don’t give out any real information, the public and marketplace harm is even greater.

> Keep Reading
Report | U.S. PIRG Education Fund | Financial Reform

Shining A Light on Consumer Problems:

Our report, Shining A Light on Consumer Problems: The Case for Public Access to the CFPB’s Financial Complaints Database, details why it is important that the highly successful Consumer Financial Protection Bureau database of over one million consumer complaints remain open to the public, so consumers, researchers and others can study the financial marketplace.

> Keep Reading
Report | U.S. PIRG | Financial Reform

Student, Education, and Consumer Groups Defend CFPB To Congress

On February 13, nearly 60 local, state and national student advocacy, professional, consumer, educational, faith and other organizations sent a letter to Congressional leaders expressing "strong support for the crucial work the Consumer Financial Protection Bureau (CFPB) does on behalf of student loan borrowers." The "borrower-focused" letter also urged Congress "to ensure the agency remains well-positioned to solve borrowers’ problems, which includes protecting the Bureau’s single-Director structure and its independent funding, and maintaining Director Richard Cordray until his term ends.

> Keep Reading
Report | Arizona PIRG Education Fund | Financial Reform

Ten Reasons We Need The CFPB Now

As the Consumer Financial Protection Bureau (CFPB) officially opened its door today, the Arizona PIRG Education Fund and consumer groups across the nation announced the results of a poll showing that an overwhelming majority of likely voters both support a new consumer agency (74%) and want Wall Street held “accountable” (77%).  In addition, the groups issued a report documenting “10 reasons” consumers need the new CFPB.

> Keep Reading
Report | Arizona PIRG | Financial Reform

Halfway to the CFPB

Consumer Financial Protection Bureau (CFPB) Implementation Team staff are making significant progress in their efforts to both build an effective agency and be ready to perform required functions by the transfer date (July 21, 2011).   Based on our analysis of several key metrics, on the date halfway between passage and startup, the CFPB Implementation Team is properly focusing on key goals and outcomes.  Moreover, the high-quality of its early hires will give it the CFPB the ability to significantly broaden and accelerate its activities over the next six months.

> Keep Reading
Blog Post | Financial Reform

Consumer Privacy Fight In Congress Intensifies | Ed Mierzwinski

The media are reporting that efforts led by BigTech and BigPhone to push Congress to enact a self-serving umbrella privacy law on Capitol Hill are stalling. But that's only for now; they are still pushing hard. Pushback from legislators with stronger state laws is helping slow them down. So are the welcome efforts of civil rights colleagues to demand that digital and algorithmic decisions not discriminate. There's an important civil rights briefing later this afternoon on Capitol Hill. Learn more. 

> Keep Reading
Blog Post | Financial Reform

State PIRGs Join National Consumer Lobby Day At Congress | Ed Mierzwinski

State PIRG staff from around the country joined over 120 consumer advocates at the third annual Consumer Lobby Day today. Meetings with members of Congress and their staffs focused on protecting the Consumer Financial Protection Bureau's structure and funding while also opposing its current leadership's attack on a payday lending regulation drafted by its past director and his team.

> Keep Reading
Blog Post | Financial Reform

CFPB's Kraninger Provides Opaque Statement To Committee; Questions and Second Panel Will Be Critical | Ed Mierzwinski

Today, new CFPB director Kathy Kraninger testifies to Congress for the first time. The House Financial Services Committee will need to drill down with tough questions. Why? Kraninger's written pre-filed statement reads like an answer to a warped question from old television's Sergeant Joe Friday: "Just the irrelevant, off-point facts, ma'am." The committee should also look to the cogent testimony of consumer, civil rights, military family and student advocates also appearing today.

> Keep Reading
Blog Post | Financial Reform

Mulvaney Lobs One Last Softball To Industry Opponents of CFPB | Ed Mierzwinski

As the year 2018 came to an end, U.S. PIRG, Americans for Financial Reform and AFR members filed the last in in a seemingly interminable series of Consumer Financial Protection Bureau Requests for Information. Although there was no clear intent to this "Data Collection" RFI, we, and allied academic scholars who filed a separate comment, both inferred it as another opportunity for industry opponents of the CFPB to attack the Bureau's consumer protection mission -- this time by challenging its collection and use of data to evaluate and respond to financial marketplace problems that harm consumers. 

> Keep Reading
Blog Post | Financial Reform

EU NGOs Blast Google Locational Data Collection as US Groups Blast FTC on Privacy | Ed Mierzwinski

Today, 7 member groups of the European Consumer Organization (BEUC) asked each of their national Data Protection Authorities to investigate Google Android's smartphone locational data collection practices following an investigative report by the Norwegian Consumer Council (Forbrukerrådet) finding that Google may be in violation of the new European GDPR privacy law. All the groups are members of the U.S. PIRG-backed TransAtlantic Consumer Dialogue, which itself  followed up on the report and EU actions with a letter to the U.S. Federal Trade Commission. Meanwhile, as the Senate prepared for an afternoon FTC oversight hearing today where Facebook may be a focus, we joined leading groups in a separate letter to complain to the FTC about its biased staff report that adopts unsubstantiated industry claims in defense of an FTC call to the administration for weak baseline privacy choices. 

> Keep Reading

Pages

Blog Post

The media are reporting that efforts led by BigTech and BigPhone to push Congress to enact a self-serving umbrella privacy law on Capitol Hill are stalling. But that's only for now; they are still pushing hard. Pushback from legislators with stronger state laws is helping slow them down. So are the welcome efforts of civil rights colleagues to demand that digital and algorithmic decisions not discriminate. There's an important civil rights briefing later this afternoon on Capitol Hill. Learn more. 

Blog Post

State PIRG staff from around the country joined over 120 consumer advocates at the third annual Consumer Lobby Day today. Meetings with members of Congress and their staffs focused on protecting the Consumer Financial Protection Bureau's structure and funding while also opposing its current leadership's attack on a payday lending regulation drafted by its past director and his team.

Blog Post

Today, new CFPB director Kathy Kraninger testifies to Congress for the first time. The House Financial Services Committee will need to drill down with tough questions. Why? Kraninger's written pre-filed statement reads like an answer to a warped question from old television's Sergeant Joe Friday: "Just the irrelevant, off-point facts, ma'am." The committee should also look to the cogent testimony of consumer, civil rights, military family and student advocates also appearing today.

News Release | U.S. PIRG

Today, U.S. PIRG joined leading consumer, privacy and civil rights groups to issue a Privacy Protection and Digital Rights Framework that must form the basis of any new federal privacy law. The release comes as a phalanx of big tech firms and their allies is urging Congress to instead enact a new law that serves them, but preempts stronger state laws and allows all current intrusive industry data collection, sharing and surveillance practices to continue unfettered by any aspect of consumer control or rights.

Blog Post

As the year 2018 came to an end, U.S. PIRG, Americans for Financial Reform and AFR members filed the last in in a seemingly interminable series of Consumer Financial Protection Bureau Requests for Information. Although there was no clear intent to this "Data Collection" RFI, we, and allied academic scholars who filed a separate comment, both inferred it as another opportunity for industry opponents of the CFPB to attack the Bureau's consumer protection mission -- this time by challenging its collection and use of data to evaluate and respond to financial marketplace problems that harm consumers. 

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