Consumer Protection

Arizona Poll: Clean Energy Provides Economic Opportunity

By | Diane Brown
Executive Director

Arizonans overwhelmingly embrace the idea of growing the state’s energy efficiency and renewable energy resources and believe clean energy is important to Arizona jobs and the economy, according to a new statewide poll.

El Problema del ‘Gas’ en Arizona

Las empresas de servicios públicos de gas y sus socios de la industria han gastado millones de dólares para tartar de convencer a los arizonenses de que el combustible fósil es"limpio" y que los electrodomésticos, como las estufas de gas, son mejores que los eléctricos. Las compañías de gas no le dirán lo que ya el público en general se está dando cuenta: El gas representa un riesgo significativo para la salud pública y la seguridad e impacta de manera negative a los consumidores.

Arizona's 'Gas' Problem

Gas utilities and their industry partners have spent millions of dollars trying to convince Arizonans that the fossil fuel is “clean,” and that appliances, such as gas stoves, are superior to electric ones. Expensive ad campaigns like “cooking with gas” go back decades. In Arizona, Southwest Gas has contributed thousands in campaign cash and lobbied politicians to outlaw local communities from converting their buildings to electric. Gas companies won’t tell you what the public at large is just beginning to learn: Gas poses significant public health and safety risks and negatively impacts consumers.

News Release | Arizona PIRG Education Fund | Consumer Protection

ACC’s Transportation Electrification Plan Approval Will Protect Ratepayers, Help Arizona Act on Climate, & Improve Air Quality

Conservation and public interest groups today welcomed the Arizona Corporation Commission’s (ACC’s) vote to approve the final phase of a comprehensive Transportation Electrification Plan that aims to foster electric vehicle use, charging infrastructure development, and innovative rate designs for electric vehicle (EV) charging. The vote also requires regulated utilities to provide ongoing comprehensive plans at least every three years and report annually on their progress.

News Release | U.S. PIRG | Consumer Protection

Statement: Overdraft actions by CFPB and Capital One should be followed by more

The Consumer Financial Protection Bureau (CFPB) has released research showing that the financial sector overrelies on overdraft fees and non-sufficient funds (NSF) revenue, which reached an estimated $15.47 billion in 2019. Ironically, one of America’s 15 largest banks, Capital One, announced earlier in December that it will eliminate all overdraft and NSF fees.

Report | Arizona PIRG Education Fund | Consumer Protection

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans

Not First Class: Flyer complaints soar as airlines cancel flights, deny refunds, ruin plans, a new report released by the Arizona PIRG Education Fund, analyzed more than 200,000 DOT complaints going back to 2016 and found the airline industry is failing its customers.

News Release | Arizona PIRG Education Fund | Consumer Protection

New Report: Airlines’ Refund Policies & Scheduling Problems Irk Consumers

When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion. Since then, despite surviving because of tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation (DOT).

News Release | U.S. PIRG | Consumer Protection

Statement: Bipartisan introduction of Veterans and Consumers Fair Credit Act marks important step in stopping the debt trap

The Veterans and Consumers Fair Credit Act (VCFCA) was reintroduced in the House Committee on Financial Services on Monday. This bill would limit interest rates on loans and go a long way toward protecting consumers, including veterans, who are often victimized by predatory lenders.

News Release | Arizona PIRG Education Fund | Consumer Protection

Arizona Corporation Commission Adopts Policies Related to Utility Disconnections

After two years of deliberations, today the Arizona Corporation Commission voted to adopt a rule that sets a series of policies in place related to when electric and gas utilities in Arizona can disconnect a customer’s service in the summer.

How I got my finances in order

By | Mike Litt
Director, Campaign to Defend the Consumer Bureau

Even with the knowledge I’ve gained working as a consumer advocate for several years, getting my finances in order has been a work in progress. 

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